Dependable, Honest, Consistent And CHEAP?

"What do you charge to clean a house?", said the potential customer.

"Well, it's hard to provide you with a quote without first knowing what you are looking for. So, tell me what you are looking for in a housecleaner", said the maid service manager.

The potential customers responds by saying, "I am looking for someone that is dependable, honest, consistent and cheap."

It was hard not to laugh. Because it ain't gonna happen. It's a myth. An oxymoron. There is no such thing as a cheap, dependable, honest and consistent maid.

The reason is simple. Money talks. You might be willing to offer your services for cheap. And you might tell your customers that you're honest, dependable and consistent. But the reality is that you can't be all those things. The money just won't allow you to be all those things.

Because at some point, another customer is going to be willing to pay your maid more money. Because at some point, your maid is going to get sick and tired of cleaning your toilet for nothing. And because at some point, your maid is going to decide to sleep in one morning rather than scrub your baseboards.

Your maid will do each of those things for the same reason that we're willing to do each of those things for you. Because money talks.

You can't buy from Wal-Mart and expect to receive Nordstrom's customer service. And you shouldn't expect to buy from an independent maid and expect Two Maids & A Mop customer service.

Two In A Row From Fort Walton Beach

Here's another happy customer from Fort Walton Beach...

"I would like to take the time to comment on the wonderful service that I have received from Two Maids and A Mop. The ladies Alicia and Ashley are awesome workers and I am so happy that they are the ones that I trust cleaning my home. From this experience and being a long time customer, I am completely satisfied with every visit and these two ladies do an awesome job.

I can see why your company's slogan supports your vision and ensuring that all customers are happy and satisfied. Although I do realize that when dealing with the public, your services are not always going to satisfy everyone. But I am happy to say that I am a happy customer and satisfied with the service that I receive.

Before Two Maids and A Mop, I never had time for me. And when I think about all those hours I spent trying to clean and keep my house clean, it was a losing battle. Now that I have someone that I trust in assisting me with those little details, my life has been freed up where I can concentrate on important things. I work 8 hours a day and it is a wonderful feeling when I come home to a clean house. My work load has been cut tremendously in half and it makes me feel so good to be able to relax.

I have shared my experiences with Two Maids and A Mop with others and my prayer is that they will contact your company to help them with their house hold chores just as I did. I will continue to refer others to such an exciting company. I am so glad that you are here and I hope that your company will be around for a long time.

On an scale of 1-10, I must say that the ladies deserves a 10. Thanks for a wonderful staff and two extraordinary ladies that work so diligently and so hard."

Sharon from Fort Walton Beach

Maid Service Testimonial From Fort Walton Beach

Service yesterday--definitely a 10! We're particularly pleased that the kitchen appliances, bathrooms, and our floors shine!

Your pride in results and customer satisfaction definitely puts your company head and shoulders above the competition.

Laura from Fort Walton Beach

What About Your Pets?

We hear the question almost daily. How will you handle my pets when you're cleaning my home?

We see mad cats. We see big dogs. We've even seen nasty looking snakes. And in each case, the answer is the same.

Our employees love your pets. We know this because we don't hire anyone that doesn't love pets. One of the most important questions that a potential employee must answer is this simple question:

Are you pet friendly?

And if the answer is no, we don't hire that person.

Of course, that doesn't mean that you can let your pet snake crawl around while we're cleaning. And your dog may love you, but your dog has no idea who we are. In addition, those loud vacuums can sometimes create some wild reactions from your cat.

So the best course of action is to speak to us directly. We'll come up with a solution. In some cases, our solution is to just keep the pets in a kennel or empty room. And in other cases, we just deal with it - especially if your dog or cat is very friendly. Each homeowner has different needs, so there is no one end-all solution. But one thing is for sure...

Our employees love your pets.

Just Because You Say It Doesn't Mean It's True

"I currently clean 2 houses a week and I am looking for 2 more. I am dependable, honest and trustworthy. I will get it done right the first time. I am a SAHM and military spouse! Refrences avaliable! Light laundry, dusting, windows, fans, sinks, appliances, anything you need me to do I can and will do! Very cheap for a deep down to the bottom clean! You won't find anyone to clean like me for the price! Call me now!!"

That's an advertisement for another cleaning "company". Says all the key words. Honest. Trustworthy. Dependable. And most importantly, cheap.

It will work. Guaranteed.

Then it will all fall apart. Guaranteed.

And then you'll call a professional cleaning company.

The process keeps repeating itself.

Just watch the first couple of minutes of this video. Is this what you would call a cleaning company?

Safety First

Lincoln, Nebraska -- A man is recovering from second and third degree burns after the cleaning products he was using ignited in his home.

Officials say the homeowner was cleaning his floors when the fumes from the cleaner ignited the pilot light in the furnace and hot-water heater, causing the blaze.

"We would encourage people to use non-flammable solvents, use plenty of ventilation and -- if possible -- shut off or stay away from sources of ignition, meaning water heaters, stoves, electric tools, etc. Use lots of ventilation in those areas," said Captain Dustin Morton, Lincoln Fire and Rescue.

Officials say one victim managed to escape uninjured while the other suffered second and third degree burns to his forearm.

The house sustained $15,000 in structural damage and $5,000 in losses.

It may look like water. It may smell good. But it could hurt you. Without warning! Remember, safety first. Take this quiz to learn more about your household cleaning chemicals......

Take The Quiz

Have Mop, Will Clean

KENOVA, WV -- Some people in Kenova are breathing a bit easier after a woman has been taken into police custody.

Melissa Staley went by the name of Melissa Martin as she went door to door in Kenova. She told the residents she was down on her luck and would be willing to clean or mow lawns.

Officers had gotten several reports of a woman knocking on doors and asking the elderly home owners if they needed any work done. During the conversation, she asked to use the bathroom. That's when police said she made her move and robbed them. The victim didn't even realize their money was stolen until after the woman left.

After letting Staley inside her home, one Kenova resident discovered nearly $8,000 missing. Staley is now being held on grand larceny charges.

Click here for a video recap of this story.

It takes about five seconds for me to find these stories. About the same amount of time it takes for someone to "start" a new cleaning business.

Great rates sound good. A sad story may sound even better. But you're a customer. Start acting like one and you'll get treated like one.